Shipping

IMPORTANT CHRISTMAS DELIVERY DATES!

PERSONALISED JUMPERS AND PRINT:
INTERNATIONAL CUSTOMERS (OUTSIDE THE UK)
PERSONALISED JUMPERS WILL NOT ARRIVE FOR CHRISTMAS IT IS TOO LATE TO ORDER NOW.
UK CUSTOMERS MUST ORDER BY SATURDAY 14TH DECEMBER FOR CHRISTMAS DELIVERY.

UK 
PERSONALISED ITEMS:
SATURDAY 14TH DECEMBER
EVERYTHING ELSE:
THURSDAY 19TH DECEMBER (FIRST CLASS IS RECOMMENDED)

OUTSIDE UK
PERSONALISED ITEMS:
WILL NOW ARRIVE AFTER CHRISTMAS

EVERYTHING ELSE: 
AUS/GREECE/NZ - 11 DECEMBER
CANADA/FINLAND/ITALY/POLAND/SWEDEN/USA - 13 DECEMBER
AUSTRIA/DENMARK/GERMANY/NETHERLANDS/NORWAY/PORTUGAL/SLOVAKIA/SPAIN/SWITZERLAND - 14 DECEMBER
BELGUIM/FRANCE/IRELAND/LUXEMBOURG - 16 DECEMBER

WE SHIP GLOBALLY IF YOUR COUNTRY IS NOT ON THE LIST PLEASE ASK US BEFORE ORDERING AND WE CAN LET YOU KNOW AN ETA. ORDERS ARE NOT GUARANTEED FOR CHRISTMAS, CUSTOMS CAN DELAY THE SHIPPING PROCESS AND THIS IS OUT OF OUR CONTROL. THESE ARE RECOMMENDED LAST SHIPPING DATES GIVEN BY ROYAL MAIL AND THE MAJORITY OF PARCELS WILL ARRIVE ON TIME BUT WE CANNOT GUARANTEE THIS.

 

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*FOR PERSONALISED PRINTS & JUMPERS ONLY*

PLEASE ALLOW UP TO 5 WORKING DAYS FOR THE CREATION OF YOUR PRINT(S)  AND 10 WORKING DAYS FOR THE PRODUCTION OF YOUR PERSONALISED KNIT AND THEN ADD THE FOLLOWING SHIPPING TIMES AS NORMAL:

UK DELIVERY SERVICE

All orders are sent via Royal Mail and shipped within 48 hours of being placed.

Express Delivery
 is £4.99 
(1st Class Signed for, signature required. Orders are usually delivered within 1-2 days*).
If you are not going to be home and need a quote for a shipping method that does not require a signature, please contact us. 

Second Class Signed For
 
is £4.00
(Signature required. Orders are usually delivered within 2-3 days*).

INTERNATIONAL DELIVERY SERVICE

International orders are sent via Royal Mail and shipped within 48 hours of being placed. Delivery time varies depending on parcel destination.

EUROPE

Standard International Signed is £9.99
(orders are usually delivered within 3-5 working days*, fully tracked, signature required).

REST OF WORLD
Standard International Signed is £9.99
(orders are usually delivered within 5-8 days* depending on destination, most countries will have a tracked service, signature required).

Please note that delivery charges do not include any applicable import charges, custom taxes or duties once the parcel reaches its destination country, the recipient of the parcel is responsible for any of these costs.

 

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SHIPPING TERMS & CONDITIONS

Please ensure all returns are sent back to us via a recorded signature service. Park Lane Pup cannot be held liable for lost parcels or any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us. 

Delivery times do not include weekends or bank holidays.

Customs delays may add to delivery timeframe.

Please ensure that you provide the correct delivery address, once an order is processed we are unable to change the address. Unfortunately we are unable to give a refund if we are provided with an incorrect delivery address.