Please allow up to 3 working days (Monday - Friday) for your order to process ready for dispatch.
During peak times such as new product launches, restocks and sales this can take longer (up to one week) but we are working around the clock including weekends to reduce this time where possible. Thank you so much for your patience and thank you for shopping Park Lane Pup.
All orders placed after midnight 20th December will ship from first week of January.
Christmas Delivery 2021. Last orders by:
UK - Friday 17th December 2021 (first class recommended). Last orders for personalised items by 15th December.
International -Australia, Greece, Italy, New Zealand, Portugal, 6th December. Other international countries 13th December.
Delays caused by Royal Mail are unfortunately outside of our control. We recommend placing your order well in advance of the final posting dates to avoid disappointment. Thank you pups! x
IMPORTANT COVID-19 UPDATE
The Royal Mail postal service and international partners may run slower than usual due to the ongoing COVID-19 crisis so you may notice a delay in the arrival of your parcel. However, we will provide you with a tracking number so you can check the status of your order (international customers). Please check your email (and junk email just incase it has dropped into this folder).
CUSTOMS + BREXIT (EU CUSTOMERS)
From 1 January 2021, the UK is no longer part of the EU’s single market and customs union and new rules apply. The UK extended the rules which only applied to non-EU postal items before, to include items received from the EU. Similarly, the EU now treats postal items from the UK as it did non-EU items before. As of 1 July 2021, items imported to the EU with a value of €22 or less became liable for VAT. Meaning most parcels are liable for VAT charges. You may have to pay import VAT, ‘Delivered Duties Unpaid’ (DDU)' (and customs duties, if payable) and a handling fee in the receiving country. These charges will depend on the country you are purchasing from, the value and nature of the item (e.g. commercial goods or gift).
*FOR PERSONALISED PRINTS & JUMPERS ONLY* :
PLEASE ALLOW UP TO 7 WORKING DAYS FOR THE CREATION OF YOUR PRINT(S) AND 14 WORKING DAYS FOR THE PRODUCTION OF YOUR PERSONALISED KNIT AND THEN ADD THE FOLLOWING SHIPPING TIMES AS NORMAL:
UK DELIVERY SERVICE
First Class Signed for is £4.99
(1st Class Signed for, signature required. Orders are usually delivered within 1-2 days*).
If you are not going to be home and need a quote for a shipping method that does not require a signature, please contact us.
Second Class Signed For is £4.00
(Signature required. Orders are usually delivered within 2-3 days*).
INTERNATIONAL DELIVERY SERVICE
International orders are sent via Royal Mail and shipped within 48 hours of being placed. Delivery time varies depending on parcel destination.
Standard International Signed is £9.99
(orders are usually delivered within 3-5 working days*, fully tracked, signature required).
REST OF WORLD
Standard International Signed is £9.99
(orders are usually delivered within 5-8 days* depending on destination, most countries will have a tracked service, signature required).
Please note that delivery charges do not include any applicable import charges, custom taxes or duties once the parcel reaches its destination country, the recipient of the parcel is responsible for any of these costs.
SHIPPING TERMS & CONDITIONS
Please ensure all returns are sent back to us via a recorded signature service. Park Lane Pup cannot be held liable for lost parcels or any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
Delivery times do not include weekends or bank holidays.
Customs delays may add to delivery timeframe.
Please ensure that you provide the correct delivery address, once an order is processed we are unable to change the address. Unfortunately we are unable to give a refund if we are provided with an incorrect delivery address.